This organisational chart sets out the Authority’s prescribed organisational structure.
Staffing is ongoing, and not all authorised posts have yet been filled.
Governor
Organisational Units reporting directly to the Governor
- Governor
- Department of Coordination and Strategic Planning
- Coordination Office
- Strategic Planning Office
- Artificial Intelligence and Decision Support Office
- Risk Analysis Office
- Legal Support Department
- Internal Audit Department
- Department of External Communications and Parliamentary Scrutiny
- International Relations Office
- Integrity Adviser’s Office
- Office of the Data Protection Officer (DPO)
- Office of Secretariat Support for the Governor and the Governing Council
Deputy Governor’s Portfolio: Market Surveillance and Consumer Protection
Independent Units and Directorate-General
- Deputy Governor for Market Surveillance and Consumer Protection
- Independent Department of Data Analysis and Artificial Intelligence Applications
- Independent Department of Legal Support for the Deputy Governor’s Portfolio
- Independent Secretariat Office for the Deputy Governor’s Portfolio
- Directorate-General for Market Surveillance and Consumer Protection
- Directorate of Market Inspections and Supervision of Commercial Practices
- Department of Open-Air Trade Inspections
- Department of Inspections of Fixed-Premises Trade
- Department of Commercial Practices Supervision
- Directorate of Online Market Surveillance and Intellectual Property Protection
- Department of E-Commerce Inspections
- Department of Intellectual Property Protection
- Directorate of Consumer Protection
- Department of Consumer Products in Physical Retail
- Department of Consumer Products in E-Commerce
- Services Department
- Financial and Banking Services Department
- Directorate of Cooperation, Communication, Training in Consumer Protection and Complaint Handling
- Department of Cooperation, Information and Training for Consumer Protection Authorities and Bodies
- Complaint Handling Department
- Directorate of Inspections in Northern Greece
- Department of Open-Air Trade Inspections — Northern Greece
- Department of Inspections of Fixed-Premises Trade — Northern Greece
- Department of Intellectual Property Protection — Northern Greece
- Independent Department of the Special Inspections Team (EOE)
Deputy Governor – Consumer Ombudsman: Organisational Structure
Units Reporting Directly to the Deputy Governor and Directorate-General for Out-of-Court Dispute Resolution
- Deputy Governor — Consumer Ombudsman
- Department for Monitoring the Consumer Code of Conduct (Presidential Decree 10/2017)
- Secretarial Support Department
- Department of Statistical Reporting
- Directorate of the European Consumer Centre
- Cross-Border Disputes Department
- Department of Consumer Information, Advice and European Consumer Centre Activities
- Directorate-General for Out-of-Court Dispute Resolution
- Directorate A — Products and General Services
- Products Department
- Online Purchases Department
- General Services Department
- Directorate B — Public Utility Network Services, Electronic Communications and Postal Services
- Energy and Water Supply Services Department
- Electronic Communications and Postal Services Department
- Directorate C — Financial Services, Transport, Tourism and Leisure Services
- Financial and Investment Services Department
- Private Insurance and Health Services Department
- Transport, Tourism and Leisure Services Department
- Directorate D — Legal Documentation and Representative Actions
- Legal Documentation Department
- Representative Actions Department
Deputy Governor’s Portfolio: Administrative and Financial Services and Digital Governance
Two Directorates-General with Distinct Administrative Responsibilities
- Deputy Governor for Administrative and Financial Services and Digital Governance
- Directorate-General for Administrative Services and Digital Governance
- Human Resources Directorate
- Department of Staff Status and Personnel Records
- Staff Mobility Department
- Performance Target-Setting and Human Resources Development Department
- Occupational Physician’s Office
- Safety Technician’s Office
- Administrative and Operational Support Directorate
- Registry, Correspondence Processing and Archives Department
- Inspection and Transport Support Department
- Vehicle Maintenance Department
- Registry and Transport Department — Northern Greece
- Inspection Team Deployment Department
- Digital Governance Directorate
- Information Systems Planning, Management and Support Department
- Technical Support and Telecommunications Department
- Cybersecurity Department
- Directorate-General for Financial Services
- Budget and Public Financial Management Directorate
- Budget Department
- Accounting Department
- Payroll Department
- Payments Department
- Payment Order Settlement Office
- Procurement and Contracts Directorate
- Procurement Department
- Department of Tender Procedures, Calls for Tenders and Contract Monitoring
- Buildings and Equipment Department
- Fixed Assets Department