Mission and Role of the Authority
Protecting and empowering consumers. Working towards a healthy, competitive market and an environment that supports entrepreneurship.
As a single, independent institution, the Authority brings together market surveillance, enforcement of consumer protection legislation, out-of-court dispute resolution, and consumer information and education. Our aim is to make consumer protection a tangible part of citizens’ everyday lives.
How we fulfil our mission
Preventing and addressing infringements. We monitor both physical and online markets, use market data and complaints to carry out targeted inspections, and impose the administrative sanctions provided for by law.
Resolving consumer disputes. Through the Consumer Ombudsman, we mediate between consumers and businesses to help resolve disputes amicably, without going to court.
Empowering consumers to make informed choices and exercise their rights. Through practical information, education and digital tools, we help consumers understand their rights, recognise misleading practices and make informed choices.
Promoting transparency and compliance. By providing clear guidance and applying the rules consistently, we help create a trustworthy trading environment that also supports law-abiding businesses.
The Authority operates in accordance with the principles of independence, impartiality, objectivity, integrity, proportionality, equal treatment, good administration, effectiveness, transparency, accountability, consumer protection, legal certainty and evidence-based decision-making.
Our success is measured by real-world outcomes: the risks we prevent, the problems we help resolve and the trust we build in the market.