MyKataggelies is the digital platform of the Independent Authority for Market Surveillance and Consumer Protection (ΑΑΕΑ&ΠΚ). Through this platform, you may submit a complaint concerning products, services or commercial practices.
Your complaint may relate to purchases made in physical stores or online, fuel, energy, telecommunications, banking and insurance services, travel, or other transactions undertaken in your capacity as a consumer.
Submission of a Complaint
You may report potential infringements of consumer protection legislation to the Authority, including misleading offers, defective or unsafe products, unjustified charges, or unfair commercial practices.
Complaints may be submitted either with identification, following authentication using your personal Taxisnet credentials, or anonymously, without the need for identification.
You may also attach relevant supporting evidence, such as documents, receipts or photographs, to substantiate your complaint.
Upon successful submission, you will receive an official registration (protocol) number for reference purposes.
Coming soon
On your mobile too
MyKataggelies is also available as an app for iOS and Android.
Coming soon
We created MyKataggelies so you can report problems in the market to us promptly and we can take action to protect you.
Together for a market that respects consumers